I learned to grow and maintain a book of business in lending where I started with one branch and grew it into a 42 branch portfolio. Since then I have managed channels and P&L businesses for some of the largest North American banks. I have managed annual budgets of >$125 million and distributed teams of 200+. I have a track record for generating revenue, driving business results, and improving operational effectiveness.

“Stephen gets &^% done. He built a high-performing team that consistently delivered; breaking Bank records for digital adoption, usage, and customer experience and taking our consumer digital business from 4th to 1st quartile. His maniacal focus on business results deepened client relationships, generated millions in incremental revenue and accelerated our delivery and speed-to-market.”

Jamie Warder, Chief Digital Officer

I have managed a variety of different Corporate functions including teams in digital, technology, marketing, strategy, customer experience, design, and analytics. Most of these were new departments that I built from the ground up. Others were functions for which I was charged with improving performance or introducing new operating models.

“Stephen is the spark in the room - the one who ignites ideas and brings them to life. His true genius is an uncanny ability to pinpoint the most signficant emergng trends and determine precisely how they will affect business and service development needs. He is adept and cultivating strong partnerships and a shared vision.”

Jane Wooten, VP Communications Manager

I have founded business incubators, innovation labs and in-house design studios; ways for large, legacy companies to pilot emerging technologies, generate new products and services, accelerate the adoption of new business models, and attract new talent. Most recently, I founded an award-winning in-house design studio growing it from one designer to a team of 50 and establishing a model for scaling and democratizing user-centered design in a consistent and cost-effective way. This Studio led the ideation of new products and sales models, generated millions in incremental revenue, and improved the user experience for customers and employees across all platforms and segments.